Contact WishMood

Every route below reaches a person. Include as much detail as you can — screenshots, profile links and timestamps make a report far quicker to action.

Member support

Account access, profile problems, messaging issues: [email protected]. We aim to reply within two business days.

Safety and abuse reports

Harassment, scams, impersonation or anything involving a minor: [email protected]. Reports involving minors are escalated immediately and are never left in a queue.

Content and takedown requests

Copyright, image removal or right-to-be-forgotten requests: [email protected]. Include the exact URL and the basis for the request.

Press and partnerships

[email protected] for anything commercial.

What to include

For an account problem, tell us the email address on the account and what you were doing when it went wrong. For a safety report, send the profile URL, the approximate date and time, and a screenshot if you have one. For a takedown, send the exact page URL and the basis for the request. Reports without a URL take considerably longer to action because we have to find the account first.

Response times

Safety and abuse reports are triaged the same day. Anything involving a suspected minor is escalated immediately and is never queued behind other work. Support enquiries are usually answered within two business days. Legal and takedown requests are acknowledged within five business days.

What we cannot help with

We cannot pass messages to another member, disclose whether a specific person holds an account, or reverse a block on your behalf. We also cannot recover a deleted account, because deletion removes the data rather than hiding it.

Before you write

Many questions are already answered on the about page, in the privacy policy, or discussed by members in the community forums.